Here To Help

FAQ
Stock and Availability

What happens if an item is out of stock?
I’ve ordered multiple items with different stock availability. When will these be delivered?


What happens if an item is out of stock?

Whilst we make every effort to ensure all items in store are always in stock, occasionally some items will be temporarily out of stock.

On the product page, if the item you have selected is out of stock, you will see "email me when available" (this may appear in the size drop down menu if you are ordering clothing). If you select this item:

  1. An input box will appear below the list
  2. Enter your email address
  3. Press the "Submit" button
  4. When the item is back in stock, an email will be sent to you

If you prefer not to receive an email, add the item to a Wishlist and check the list from time to time.

Items in high demand
If a particular item is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example, "Available within 7 days".

If we cannot get any more stock
If an item is out of stock and we cannot get any more stock, we will generally remove the item from sale. However, if there is an item that you really want, email our Customer Services team with the details of the item you wish to purchase and we will do our best to try and get it for you.


I have ordered multiple items with different stock availability. When will these be delivered?

If you have selected multiple items with different availability times then we will despatch your order when all the items are ready. If you need some items quicker than others then you will need to order them separately.


Related Topics

Delivery Options
Returns and Refunds
Contact Information

Placing Your Order

How do I place an order?
Can I place an order over the phone?
How do I use search?
Why are the colours of my goods slightly different to the pictures on the site?
Do you have sizing charts?


How do I place an order?

When you have found the item(s) you wish to purchase, please follow the instructions below:-

  1. Select the correct size for the item(s) (where applicable)
  2. Check the expected delivery dates for the item
  3. Enter the desired quantity correctly
  4. Read the Terms and Conditions
  5. Click the "Add to Basket" button - you will be taken to the basket page
  6. Check that the items in your basket are the items you want to order
  7. Choose your preferred delivery destination (either home delivery or to one of our stores)

Home Delivery

  1. Choose your delivery address or create a new address
  2. Choose your delivery options

Click the "Go to Checkout" button

If you are a new NFL Shop.com user...

  1. Enter your email address
  2. Create a password
  3. Confirm your password
  4. Click the "Submit" button
  5. Enter your name and billing address (this is the address where your bills are sent to)
  6. Enter your delivery address
  7. Click the "Submit" button
  8. Enter your payment details
  9. Click the "Submit" button

If you are an existing NFL Shop.com user...

  1. Enter your username and password (if you have not already done so)
  2. Enter your payment details
  3. Click the "Submit" button

Can I place an order over the phone?

If you prefer, you can place your order by phone. Simply call:

(+44 (0) 330 333 0255)

Available between:
Monday to Friday – 8am - 8pm (GMT)
Saturday and Sunday – 10am - 4pm (GMT)

Calls to this number are charged at ten pence per minute from a BT landline, calls from mobiles and other networks may vary

When placing an order over the phone, please make sure you have:

  1. The list of items you wish to buy
  2. Your payment details

How do I use search?

The NFL Shop.com uses a powerful search tool that enables you to find the products you want quickly and efficiently. When you make a search, (or when you browse via the navigation) the left hand side of the page will show the categories and search refinements available to you.

The "Select a Category" section at the top shows you how many categories are relevant to your search term. For example, if you search for the word "Tops" the categories "Fashion", "Training", "Baby" and "Souvenirs" will appear. Selecting one of these categories will display the number of items relating to "Tops".

The "Refine Your Search" section shows additional properties of the products such as "Size", "Price" and "Brand". These will help you to narrow your search effectively.

Not seeing enough products?

The area at the top of the page, below the menu bar, shows you where you have navigated and the search refinements you have made. This starts with "You are here..." and is referred to as the breadcrumb.

On occasions you may find that you have made too many refinements and as a result you may only see a few products on the page. If this is the case, simply click on the "X" next to the category or search refinement that you want to remove in the breadcrumb. This will broaden your search and a greater number of products should appear.


Why are the colours of my goods slightly different to the pictures on the site?

The items illustrated on this website are as close as possible to how they look in real life. The reproduction of colours is as accurate as photographic and computing processes will allow. Different computer monitors have different settings which may make colours appear differently and therefore we accept no responsibility for differences in colour or style.


Do you have sizing charts?

On product pages that feature items of clothing, you can find a link to a sizing chart (located next to the size drop-down menu). As different manufacturers have slight variations in their sizes our charts should only be used as a rough guide.

To see the full size charts for Men, Women, Boys and Girls see product detail pages.


Related Topics

Stock and Availability
Delivery Options
Returns and Refunds
Security
Privacy
Contact Information

Delivery and Shipping

What are the UK delivery options and costs?
What are the overseas delivery options and costs?
I need my goods to be delivered outside the UK. Are there any other charges?
Do you deliver to British Forces Post Office (BFPO)?
Are all goods despatched on the day I order?
How long will my delivery take?
How can I track my order?
How can I tell which carrier has been used?
What will happen if no one is in when my parcel is delivered?
Can I tell you where to leave the parcel?
What should I do if my order doesn't arrive?


What are the UK delivery options and costs?

Please note: Northern Ireland is excluded - the delivery cost will be confirmed before the payment process is completed.

Orders over £75 UK Standard Delivery FREE

  • Please allow up to 2 working days from the time the goods leave our warehouse (you will receive an email or text from us once your order has left the warehouse)
  • We will select an appropriate carrier to deliver your order for free (depending on the weight and volume of your order and your delivery address)

UK Standard Delivery £4.95

  • Please allow up to 2 working days from the time the goods leave our warehouse (you will receive an email or text from us once your order has left the warehouse)
  • This option does not guarantee delivery on a specific date
  • Goods will be left in a safe location.
  • Please allow at least 6 working days for delivery of your order, before contacting our Customer Services team

UK Express Delivery* £6.95

  • Please allow 1 working day from the time the goods leave our warehouse (you will receive an email or text from us once your order has left the warehouse)
  • For same day despatch, you need to place your order before 7pm (this applies to UK Mainland only)
  • We will select an appropriate carrier to deliver your order (depending on the weight and volume of your order)
  • Goods will be left in a safe location.
  • Please allow at least 4 working days for delivery of your order, before contacting our Customer Services team.

Please note if your order exceeds £199.00 in value our courier will require a signature.

If your parcel is sent by Royal Mail International, please allow 17 working days before contacting customer services. After the 17 working day period, you will be asked to complete and return a Denial of Receipt form, which will allow us to investigate the matter with Royal Mail.

*We do not offer guaranteed delivery on Saturdays, Sundays, Bank Holidays, Christmas Day, Boxing Day and New Year's Day.

Parcels sent by Royal Maill
If your parcel is sent by Royal Mail, please allow 15 working days for delivery of your order, before contacting our Customer Services team. After the 15 working days period, you will be asked to complete and return a Denial of Receipt form, which will allow us to investigate the matter with Royal Mail.

Delivering to PO Boxes
We do not ship to PO Box addresses.


What are the overseas delivery options and costs?

Standard Delivery International Cost dependent on the weight and volume of your order

  • For this delivery option to be available, your order must be below a certain weight and volume (this is will be calculated automatically)
  • Please allow 3 - 10 working days from the time the goods leave our warehouse (you will receive an email or text from us once your order has left the warehouse)
  • This is an economical international service, which has a longer transit time
  • This service does not guarantee a specific delivery date
  • This option is available worldwide, with certain restrictions

If this delivery option is not offered to you
If you are not offered the Standard Delivery International option then your products have exceeded the weight, volume or order value limits and you will therefore be offered appropriate alternatives.

Express Delivery International Cost dependent on the weight and volume of your order

  • Please allow 1 - 4 working days from the time the goods leave our warehouse (you will receive an email or text from us once your order has left the warehouse)
  • Some more remote addresses may incur longer transit times
  • This is a fully traceable delivery service

Additional charges for overseas delivery
Any customs or import duties are applied once the package reaches its destination country. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Non-Shippable Addresses
For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver to that address.


I need my goods to be delivered outside the UK. Are there any other charges?

Any customs or import duties are applied once the package reaches its destination country. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; our advice would be to contact your local customs office for further information.


Do you deliver to British Forces Post Office (BFPO)?

Yes.


Are all goods despatched on the day I order?

We try to get all our orders despatched on the day of order. However, this may not always be possible, for the following reasons:

  • Pre-orders Products on pre-order or products that are not in stock at the time of ordering will despatched according to the time/date specified on the website.
  • Credit/debit card checks - Sometimes we may need to make additional checks on your credit card which might delay your order. This could result in a delay an order for up to 36 hours. If this occurs we will inform you by email.
  • Shirt printing - Shirts requiring personalisation (for example with additional name, numbering and badges added) may take an extra 3 days before they are ready to be despatched.
  • Items marked 'Available Within' - Occasionally if a particular product is in high demand, we will need to re-order from our suppliers. If this is the case, then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days"
  • Orders with different stock availability If you have selected multiple items with different availability times then we will despatch your order when all items are ready.

How long will my delivery take?

This will depend on the delivery option you selected during the checkout process.

  • UK Standard Delivery allow up to 2 working days from the time the goods leave our warehouse
  • UK Express Delivery allow 1 working days from the time the goods leave our warehouse (you will receive an email or text from us once your order has left the warehouse)
  • Standard Delivery International allow 3 - 10 working days from the time the goods leave our warehouse
  • Express Delivery International allow 1 - 4 working days from the time the goods leave our warehouse

In all the options shown above, you will receive an email from us once your order has left the warehouse.

Should your order be marked as available for immediate despatch and it fails to reach you within the times quoted above, then please contact our Customer Services team who will be happy to assist you.


How can I track my order?

Having a profile with us means that you can track your orders. However, we can only track orders that have been sent via the following carriers:

  • UPS (United Parcel Services)
  • DPD (Dynamic Parcel Distribution)
  • HDNL (Home Delivery Network Limited)

Unfortunately, Royal Mail parcels cannot be tracked.

The carrier used is carefully chosen depending on the size and destination of your order.

To track your order, complete the following steps:

  1. Click on 'Your Profile' at the top of the screen
  2. Log in with your email/member number and password
  3. Click on the 'Where's my Stuff?' link

Orders sent via UPS

  • Click the consignment number/parcel number/account number link to track your order
  • You will be taken to the UPS site where you can track your order

Orders sent via DPD

  • Click the consignment number/parcel number/account number link to track your order
  • You will be taken to the DPD site where you can track your order

Orders sent via HDNL

  • Click the consignment number/parcel number/account number link to track your order
  • You will be taken to the HDNL site where you can track your order

How can I tell which carrier has been used?

Here's how you can found out which carrier has been used to deliver your order:

  1. Click on 'Your Profile' and log in
  2. Click on the 'Order History' link
  3. Each order will show the carrier used

Alternatively, check your despatch email where you can also find confirmation of the carrier used.


What will happen if no one is in when my parcel is delivered?

This will depend on which carrier is selected to deliver your parcel.


Can I tell you where to leave the parcel?

At the checkout stage of the order process you will be offered the 'Leave Safe' delivery option. If for any reason you may be out when your delivery arrives then you can leave a special instruction using options from the drop down list such as leave with neighbour or leave securely at the back of the house.

Remember deliveries are less safe this way. They are your responsibility and neither this store nor our carrier can be held liable if the item is stolen.

Please note - carriers have different policies when no one is in when the parcel is delivered.

Delivering to PO Boxes
We do not deliver to PO Box addresses.


What should I do if my order doesn't arrive?

Should your order be marked as available for immediate despatch and it fails to reach you within the times quoted above (see 'How long will my delivery take?'), then please contact our Customer Services team who will be happy to assist.

Parcels sent by Royal Mail
If your parcel is sent by Royal Mail, please allow 15 working days for delivery of your order before contacting the Customer Services team. After the 15 working days period, you will be asked to complete and return a Denial of Receipt form, which will allow us to investigate the matter with Royal Mail.

Undelivered Items – we aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us.


Related Topics

Your Profile
Returns and Refunds
Contact Information

Payments

Which credit/debit cards do you accept?
Which currencies are payments accepted in?
How do I change the currency on the site?
Where can I find my credit/debit card security number?
How long does it take for the transaction to go through?
Can I change my order?
When will my credit/debit card be charged?


Which credit/debit cards do you accept?

We currently accept the following credit cards:

  • Mastercard Credit / Debit
  • Maestro
  • Solo
  • International Maestro
  • Visa Credit / Debit
  • American Express

Which currencies are payments accepted in?

We accept payment in the following currencies:

  • British Pounds Stirling (£)
  • US Dollars ($)
  • Euro (€)

How do I change the currency on the site?

Click the appropriate currency symbol at the top right of the page.

When you click one of these symbols, the page you are on will refresh and all prices will be displayed in your new currency. Prices will be displayed in your new currency until you change it again, even if you leave the site and come back later.


Where can I find my credit/debit card security number?

Your credit/debit card security number is a 3 digit number which can be found on the far right side of the signature strip on the back of your card. This 3 digit number is unique to your card, and gives you extra protection against fraud.

Note: with American Express cards, the card security number is 4 digits long and is printed on the front of the card.


How long does it take for the transaction to go through?

After you have confirmed your purchase, we make an immediate connection to NatWest Bank to verify the card and amount, so that authorisation is given before we complete the order.


Can I change my order?

If you wish to change your order, you will need to contact the Customer Services team as soon as possible after placing your order. This is because we start processing the order as soon as the order confirmation email is sent. This enables us to provide you with the quickest possible service.


When will my credit/debit card be charged?

No actual payment is taken until your goods are being packed for delivery. Pre-order items will also not be charged for until your goods are being packed for delivery.


Related Topics

Security
Privacy
Returns and Refunds
Delivery Options
Contact Information

Your Security

NFL Store Europe has a committed Security Policy. We will retain copies of the information that you provide when you:

  • register on this site
  • order any products from this Site
  • enter into any competitions

Is placing an order secure?
How can I tell if the NFL Shop.com site is a secure one?
What else can I do to ensure my details remain safe?
How is my data protected?
Who are VeriSign?
What is encryption and how does it work?
Do you check for fraudulent credit/debit cards?
Where can I find my credit/debit card security number?
Who are Datacash and what do they do?
What legal protection do I have?


Is placing an order secure?

When you order anything from the NFL Shop.com your order is made over a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. Encryption is used on all pages within the buying process, making shopping on the NFL Shop.com as safe as possible.


How can I tell if the NFL Shop.com site is a secure one?

You can tell that our site is secure by looking for the following:

  • a picture of a small padlock - this normally appears bottom right of the browser window.
  • in the web page address a secure page will begin with "https://" denoting that the site is using a secure server for the transaction of data.
  • right click on the page, select "properties" (or "view frame info"). The resulting page will have a section called "Security info for this page" or a button called "certificates". These will show:
    • the website owner,
    • the security company (in our case, Verisign)
    • the level of encryption.

If you have any concerns about the security of our site, or if you have any further queries, please contact the Customer Services team.


What else can I do to ensure my details remain safe?

Look for a VeriSign logo and only purchase from merchants you know and trust. In addition to encrypting the data you send over the Internet, the certificate can be used to confirm and authenticate the identity of a web sites owner (in this case, the merchant).

Because digital certificates act as electronic signatures they cannot be forged, you can be certain the connection is secure if either RSA DATA SECURITY INC. or VeriSign Inc has issued the certificate.


How is my data protected?

We implement a number of sophisticated security measures to ensure the safety of the personal information you provide. The information is contained on a secure server, which is accessible only by a limited number of employees who have authorised access rights to such information.

Once you have passed your credit/debit card details to us, they are stored in an encrypted format on our DataCash server located behind a firewall. Access to this machine is strictly controlled, preventing unauthorized access to your personal data.


Who are VeriSign?

VeriSign, Inc. is the leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. For more information on VeriSign please visit their web site at http://www.verisign.com.

If you have any concerns about the security of our site, or if you have any further queries, please contact the Customer Services team.


What is encryption and how does it work?

Put simply, encryption changes data so that it becomes completely unreadable to anyone other than the intended recipient.

Now for the technical bit!

  1. When you establish a secure connection, the downloaded web site sends a digital certificate to your web browser.
  2. When the certificate arrives, it contains a public key, which functions as a one-way encryption device.
  3. The browser then uses this key to scramble your personal data (credit card Information) before sending it over the Internet.

All credit card details are encrypted using VeriSign 40bit SSL (Secure Sockets Layer) Software. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has.

Without this exclusive, private key, your personal information cannot be read.


Do you check for fraudulent credit/debit cards?

When we receive your credit/debit card details, an on-line check of your credit/debit card is made. This process ensures the card number you entered actually corresponds to a real card number and is not a bogus card.

The Datacash system also checks various "Hot Card lists" to ensure that no fraudulent use is being made of any credit/debit card. This on-line verification of your details is carried out over a secure line to the bank. credit/debit card data is never sent over the Internet using the validation process.

We also carry out random security checks on cards to ensure we help prevent fraud - please note that we do not intend any discourtesy if your card is chosen for a random check. We reserve the right to withhold any order from despatch in order to process further security checks. This can delay an order for up to 36 hours.


Where can I find my credit/debit card security number?

Your credit/debit card security number is a 3 digit number which can be found on the far right side of the signature strip on the back of your card. This 3 digit number is unique to your card, and gives you extra protection against fraud.

Note: with American Express cards, the card security number is 4 digits long and is printed on the front of the card.


Who are Datacash and what do they do?

Datacash are a leading payment system provider to online businesses. We have chosen them as a partner for our secure server software.

For further information about DataCash please visit their web site at http://www.datacash.com.


You are protected by the normal laws of England, in particular The Sale and Supply of Goods Act 1994 (c. 35) and the Consumer Protection Act 1987 (c.43)


Related Topics

Questions About Paying
Your Profile
Privacy
Contact Information

Your Profile

What is 'Your Profile'?
Do I need to create a profile?
How do I update my personal information?
What should I do if I forget my password?
How can I track my order?
How can I tell which carrier has been used?
How do I remove my profile?


What is 'Your Profile'?

'Your Profile' is an area of the site where the information that you submitted during registration is stored. There are numerous things you can do in this section:

  • Amend or update your personal details (i.e. if you move house, you will want to change your address)
  • Create an Address Book (useful for delivery to addresses other than your own). Here you can add, view, edit and delete addresses
  • Change your password
  • Track orders
  • View your order history
  • Set the preferences for the emails you receive from us
  • View your Wishlist


Do I need to create a profile?

If you already have a profile set up with the NFL Shop.com, you can log in using the same email address and password. There is no need to create a new profile. If you have not created a profile, you can browse through the site without setting up a profile. The first time you purchase an item from us, a profile will be set up automatically for you as you will need to enter this information to successfully place an order.


You will be asked to enter your email address and a password. Once your profile has been created we will be able to send you order confirmations, let you know how your order is progressing and, depending on your preferences, send you details of special offers via email.


How do I update my personal information?

  1. Click on 'Your Profile' at the top of any page
  2. Enter your username and password
  3. Click on 'Personal Details'
  4. Update your personal details as required
  5. Click the 'Submit' button

What should I do if I forget my password?

If you forget your password:

  1. Click on the 'Forgot Password' link in the 'Your Profile' area at the top of the screen.
  2. Enter your email address
  3. An email will be sent to you with a new password.
  4. Login to 'Your Profile' using your new password
  5. Click 'Password'
  6. Enter a new password
  7. Click the 'Submit' button

How can I track my order?

Having a profile with us means that you can track your orders. However, we can only track orders that have been sent via the following carriers:

  • UPS (United Parcel Services)
  • DPD (Dynamic Parcel Distribution)
  • HDNL (Home Delivery Network Limited)

Unfortunately, Royal Mail parcels cannot be tracked.

The carrier used is carefully chosen depending on the size and destination of your order.

To track your order, complete the following steps:

  1. Click on 'Your Profile' at the top of the screen
  2. Log in with your email/member number and password
  3. Click on the 'Where's my Stuff?' link

Orders sent via UPS

  • Click the consignment number/parcel number/account number link to track your order
  • You will be taken to the UPS site where you can track your order

Orders sent via DPD

  • Click the consignment number/parcel number/account number link to track your order
  • You will be taken to the DPD site where you can track your order

Orders sent via HDNL

  • Click the consignment number/parcel number/account number link to track your order
  • You will be taken to the DPD site where you can track your order

How can I tell which carrier has been used?

Here's how you can found out which carrier has been used to deliver your order:

  1. Click on 'Your Profile' and log in
  2. Click on the 'Order History' link
  3. Each order will show the carrier used

Alternatively, check your despatch email where you can also find confirmation of the carrier used.


How do I remove my profile?

You have the right to remove your personal information and preferences. In order to do this, please write to us including the following information:

  1. Your name,
  2. Your address and/or...
  3. The e-mail address you set up the profile with.
  4. Post your letter to the following address:

NFL Shop.com
c/o Fanatics
Greengate
Manchester
England
M24 1FD


Related Topics

Privacy
Security
Contact Information

Gift Vouchers & Promotions

EUROPE.NFLSHOP.COM Survey – Win 2 tickets to an NFL international series game of your choice - Terms and Conditions

1. This promotion is open to anyone who is signed up to the EUROPE.NFLSHOP.COM newsletter, completes our customer survey and who is aged 18 and over, with the exception of residents of Northern Ireland, the Promoter’s employees or their immediate families; anyone connected with the promotion; or employees of the National Football League and its Member Teams, and NFL Properties, Inc., (collectively the “NFL Entities”) or their immediate families.

2. All surveys must be completed on or before midday on July 31st 2016. The prize draw will take place on [August 4th 2016] after midday. Only one entry may be recorded per person. The winner will be drawn at random from the survey completions.

3. The winner will be contacted via email or telephone. If (i) the Promoter is unable to contact the winner, or (ii) the prize is declined; or (iii) a winner forfeits the prize under these terms and conditions, or cannot take the prize due not being able to comply with these terms and conditions then the Promoter may at its absolute discretion draw an alternative winner.

4. The winner’s name and county can be obtained by sending a SAE to the Promoters address below.

The prize:

2 x Tickets to an NFL International series game in London - Approximate retail value - £200.00

5. All elements of the prize are subject to availability, non transferable and non refundable there are no cash alternatives. The winner agrees not to sell, offer to sell or use the prize for any commercial or promotional purpose (including placing the prize on an internet auction site).

6. The Promoter’s decision is final and no correspondence will be entered into.

7. Winners agree to participate in publicity accompanying or resulting from the promotion. No additional compensation will be awarded for such promotional activities.

8. Events may occur that render the prize draw itself or the awarding of the prize impossible or impractical, accordingly the Promoter may at its absolute discretion vary, amend or cancel the promotion including these terms at any time without notice and the entrant agrees that no liability shall attach to the Promoter as a result thereof.

9. By entering the prize draw, entrants will be deemed to be bound by and have accepted these terms and conditions.

10. By entering this promotion, entrants agree the Promoter and its respective advertising and promotional agencies and the NFL Entities assume no liability and release them there too for any personal injury or property damage or losses of any kind, including without limitation, direct, indirect, consequential, incidental or punitive damages which may be sustained by participating in the Contest. Furthermore, the Promoter and its respective advertising and promotional agencies, the NFL Entities Prizing Suppliers assume no liability for any additional aspects of the contest.

11. By entering the contest and accepting a prize, the winner hereby consents to the reasonable use by the NFL Entities of the winner's photograph, voice, likeness and/or image, contents of the entry form and the name and age of the winner without any further compensation for any future promotional activity.

12. To enter offline, send your name and address, by the closing date, to: NFL Shop Europe Customer Services, c/o Fanatics International Ltd., Greengate, Middleton, Manchester, M24 1FD, United Kingdom. At which point a paper survey will be posted to you, once this is returned you will be entered into the competition. Only one entry per stamped mailed envelope. Bulk entries or entries sent through trade, consumer groups, agents or third parties will not be accepted.

13. This promotion and these terms and conditions is governed by English law and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

PROMOTER: FANATICS INTERNATIONAL, GREENGATE, MIDDLETON, MANCHESTER, M24 1FD, UK.

TERMS & CONDITIONS FOR 15% OFF YOUR NEXT ORDER

This gift certificate will expire at midnight on 31/08/16 or as soon as it is used, whichever is sooner. The gift certificate can only be redeemed once either online or by phone. Promotional gift certificates cannot be applied to orders already placed with us. The promotional gift certificate has a cash value of £0.001p and is not transferable or assignable. This gift certificate entitles you to 15% off any order placed online at the Europe.nflshop.com or by phone on +44 (0) 330 333 0255. This promotion cannot be used in conjunction with any other promotion or offer. statutory rights are not affected. This offer cannot be used on any 3 for 2 items. Calls to this number are charged at your local call rate from a BT landline, calls from mobiles and other networks may vary.

Please Note

Promotions may not be used in conjunction with one another.

From time to time we give out gift certificates to all our registered users. If you would like to register with NFL Store Europe then click here.


Related Topics

Questions About Paying
Your Profile
Contact Information

Orders And Returns

Can I return an item?
How do I return or exchange an item?
What should I do if I receive the wrong item?
What should I do if an item is broken or faulty?
How do I recycle an old applicance?


Can I return an item?

  • You may return any item within 14 days in its original condition for a full refund of the price you paid for the item.
  • Returns for personalised product will only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty.
  • Once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club.

How do I return or exchange an item?

To return or exchange an item by post:

  1. Wrap the item(s) securely in a suitable envelope or packet
  2. Complete and enclose the returns slip that can be found on the back of the delivery note (it is essential you complete the returns slip correctly, or we may not be able to provide a refund).
  3. Post the item by recorded delivery* to the following address:

    NFL Shop.com Returns
    PO Box 210
    Manchester
    M24 1YN
    United Kingdom

*For your protection, the NFL Shop.com recommends that you use a recorded delivery service as we cannot be held responsible for goods not received

Please allow up to 14 working days for this to be processed.

If you are exchanging an item then please phone our returns hotline on +44 (0) 330 333 0255 and we will be happy to take your replacement order.

Calls to this number are charged at ten pence per minute from a BT landline, calls from mobiles and other networks may vary


What should I do if I receive the wrong item?

In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card which was used to purchase the item(s). Please send the product back to the address above by recorded delivery and enclose a completed returns slip (this can be found on the back of your delivery note) and proof of postage. As soon as we receive the returned item(s) we will despatch the correct product and issue you with the postage refund.


What should I do if an item is broken or faulty?

If an item is faulty, please contact our Customer Services team on:

+44 (0) 330 333 0255

Calls to this number are charged at ten pence per minute from a BT landline, calls from mobiles and other networks may vary

Overseas customers
Overseas customers are asked to call the Customer Services team directly before returning any items.

Exceptions to this policy:

  1. DVDs, videos, underwear, swimwear, pierced jewellery, video games and items specially manufactured to your order can only be refunded or exchanged if the goods returned have been deemed to be faulty.
  2. Once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club.
  3. A refund or exchange will be permitted if a garment is faulty.
  4. All return and re-shipping charges are the customer's liability.
  5. We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.
  6. All items should be unworn and unused.

Please not - For your protection NFL Shop.com recommend that you use a recorded delivery service as we cannot be held responsible for goods not received. For items of jewellery, please note that the Royal Mail does not transport such items through their recorded delivery service and we recommend that you use an equivalent alternative service.


How do I recycle an old applicance?

WEEE Directive / Recycling Old Appliances

The UKs Waste Electrical and Electronic Equipment (WEEE) Regulations require that all retailers of electrical goods assist in delivering a UK –wide collection and recycling system to encourage consumers to recycle old or unwanted electronic equipment.

There are a number of ways you can recycle, you may either take the item to your local council recycling site or we offer a free ‘Take Back’ scheme, this is done on a like for like basis. You have 28 days in which to do this and must include details of your purchase from our online retail site. Please note it is the responsibility of the customer for any postage costs incurred in returning the old item. See below address.

Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer products. All electrical items sold now carry the ‘crossed out wheeled bin’ symbol. Unwanted electrical items should not be placed into normal domestic waste stream.


Fanatics
Greengate
Middleton
Manchester
M24 1UD


Related Topics

Contact Information

Terms And Conditions

Welcome to the NFL Shop.com. Please read the following terms and conditions (the “Terms and Conditions”) carefully before using this website. By using this website or any sub-site accessible on this website, the user ("user", "you" of “the customer”) accepts, without limitation or qualification, the Terms and Conditions set out below and any additional Terms and Conditions set out in any sub-site. If you do not agree to these Terms and Conditions, you should exit the website.

We will notify users of any material changes to the Terms and Conditions by publishing a notice of such changes on the home page of this website. Your continued use of this site implies that you accept to be bound by any updated version of the Terms and Conditions.

You may wish to open these terms and conditions in another browser window so you may print them out.

Please note that these Terms and Conditions, together with the terms and conditions set out in the Privacy Policy, Help section and other guidance section of the website form part of any your agreement you make with Fanatics for the purchase of goods under this website.

Ownership and Operation

The NFL Shop.com is operated on behalf of NFL by Fanatics ("Fanatics" or “us”) and the customer’s transaction will be between the customer and Fanatics and not between the customer and NFL. Fanatics is a company incorporated in England and Wales with company number 5933624 and whose registered office is at 2 Gregory St, Hyde, Cheshire S14 4TH. Fanatics’s VAT number is 125688644

Registration

You will need to register with Fanatics to place an order for products through this website.

In return for allowing you to use the Fanatics website and benefiting from our services, you agree that any information you provide us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information is supplied, any contractual obligation Fanatics has is immediately null and void.

Conditions of Registration

If you are under 18, you must ask your parents or guardians before you.

  1. E-mail the website, or ask Fanatics to e-mail anything to you;
  2. Send in any information to Fanatics;
  3. Buy anything online

By continuing to use this website and any of the services offered, you are confirming that you are either 18 years or older or if you are under 18:

  1. You have obtained the consent of your parent or legal guardian to do so
  2. Your parent or legal guardian has reviewed and agreed these Terms and Conditions
  3. You are using the credit / debit card of a parent or guardian with that parent or guardian’s consent

Copyright

You acknowledge and agree that all content included on this website including but not limited to website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof shall remain at all times vested in the NFL Shop.com, Fanatics or its content suppliers and is protected by UK and international copyright laws. You are permitted to use this material only as expressly authorised by the applicable rights holder. Subject to the foregoing, the page headers, custom graphics and button icons are (unless indicated otherwise) service marks, trademarks, and/or trade dress of Fanatics.

All software used on this website is the property of the NFL Shop.com, and Fanatics and is protected by UK and international copyright laws ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with Fanatics and using this website as a shopping resource only. Any other use of materials on this website including but not limited to reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting, republication, downloading or uploading without the prior written permission of Fanatics is strictly prohibited.

Notification of Copyright Infringement

Fanatics will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. If you believe that your work has been used or copied in a way that constitutes copyright infringement, please provide our Legal Department with a notice (“Notice”) containing the following elements.

  1. A physical or electronic signature of the person authorised to act on behalf of the owner of the copyright interest that is alleged to have been infringed;
  2. A description of the copyrighted work or works that you claim have been infringed and which you request to be removed from the site;
  3. A description of the location of the material that you claim is being infringed;
  4. Information sufficient to permit Fanatics to contact you, such as your physical address, telephone number and e-mail address;
  5. A statement by you that you have a good faith belief that the use of the material identified in your Notice in the manner complained of is not authorised by the copyright owner, its agent, or the law;
  6. A statement by you that the information in your Notice is accurate and that you are the copyright owner or are authorised to act on the copyright owner's behalf.

You can notify Fanatics of any claims of copyright infringement at the following address:


NFL Shop.com
Attn: Legal Department
Greengate,
Manchester,
England
M24 1FD

Trademarks

You acknowledge and agree that trade marks included on this website shall remain at all times vested in the NFL Shop.com, Fanatics or any third party licensing use thereof to Fanatics (as applicable). You further undertake to use any such trade marks without the prior written consent of the NFL Shop.com, Fanatics Trademarks or Third Party Trademarks without the prior written consent of Fanatics or such third parties as own the applicable trade mark. The NFL Shop.com logo is an official trade mark of the NFL Shop.com and is the subject of extensive trade mark registration worldwide.

For further information on intellectual property matters contact our Legal Department:

NFL Shop.com
Attn: Legal Department
Greengate,
Manchester,
England
M24 1FD

Content Supplied by Users

If you send communications or materials to this website by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you give up any claim that any use of such material infringes any of your rights including without limitation moral rights, proprietary rights or any other right, including the right to approve the way in which Fanatics uses such material.

Any material submitted to this website, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty free basis by Fanatics anywhere in the world, in any medium, in perpetuity.

Please note that this provision does not relate to any personal data that you submit which will be dealt with in accordance with the provisions of this website's 'Privacy Policy' which is part of these Terms and Conditions.

Amending the Terms And Conditions of Use

Fanatics may add to, change or remove any part of these Terms and Conditions at any time. When material changes are made to the Terms and Conditions, a notice will be published on the home page of the Fanatics website notifying users that such changes have been made. By continuing to use this website after the publication of such a notice, you are indicating your acceptance of those changes. Fanatics may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.

Privacy

We treat your privacy very seriously. Fanatics's Privacy Policy provides details about the type of information we may collect from you and details of how we may use this information. You are asked to read our Privacy Policy, which forms a part of these Terms and Conditions and sets out the way in which your personal data is handled.

Use of the Site

You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.

Purchasing Goods

The Help Section, which forms a part of these Terms and Conditions, tells you how to order and pay for products. It also addresses any questions you might have about delivery of your products, your right to cancel orders or return faulty products to us and our quality assurance. In particular, we recommend that you read and understand the following sections:

  1. Delivery
  2. Payment
  3. Placing Your Order
  4. Returns

Fanatics reserves the right to decline any order, including orders for bulk or high value purchases and to change price and availability information without notice. Fanatics further reserves the right to correct any prices which have been posted on the website in error and Fanatics shall not be obliged to honour any such prices.

You acknowledge and agree that you shall be responsible for all for the payment of all taxes, import duties and all other unavoidable charges levied by law in connection with the order asnd purchase of your goods under or in connection with this website.

Multiple Promotions

Please note that any promotions/offers on the website cannot be used in conjunction with any other discounts.

Pre-Ordering items from Fanatics

Fanatics will pre-authorise and charge for all pre-ordered items no more than 2 weeks prior to despatch. The reason is to ensure that stock is allocated against your order. It is also sometimes necessary for the customer to confirm details contained within the order.

Links

Fanatics may provide links to websites owned by Fanatics and associated companies from time to time and/or websites that are owned by third parties that are not connected with Fanatics including other websites owned by the NFL Shop.com. All links are provided for your convenience only. Access to websites that are owned by third parties is at your own risk and none of the NFL Shop.com, or Fanatics has any responsibility or liability for such third party websites.

Availability

Fanatics will endeavour to ensure that this website is fully operational at all times. However we cannot guarantee that the website will be fault free. In particular, access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.

Further, by using this website and any sub-site, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within the control of Fanatics and if Fanatics is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a 'force majeure' and Fanatics shall be excused the performance for so long as such a situation endures.

For the purposes of these Terms and Conditions, the term 'force majeure' shall be deemed to include any cause affecting the performance by Fanatics of its obligations arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of Fanatics and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster, any legislation, regulation, rule or ruling of government, court or any competent authority.

Fanatics reserves its right to restrict, suspend or terminate your use of this website or any of our services at any time if we believe, in our absolute discretion, that you have breached these Terms and Conditions.

You agree to indemnify, defend and hold Fanatics, the NFL Shop.com, all of their associate companies, their directors, employees, information providers, licensors and licensees, officers and partners, (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs (including, without limitation, legal fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions. You will co-operate as fully as reasonably required by Fanatics, the NFL Shop.com, as the case may be, in defence of any claim. Fanatics, the NFL Shop.com reserves the right, at their own expense, to assume the exclusive defence and control of any matter and you shall not in any event settle any matter without the written consent of Fanatics, the NFL Shop.com.

Use of This Website

Fanatics reserves its right to restrict, suspend or terminate your use of this website or any of our services at any time if we believe, in our absolute discretion, that you have breached these Terms and Conditions.

You agree to indemnify, defend and hold Fanatics, all of their associate companies, their directors, employees, information providers, licensors and licensees, officers and partners, (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs (including, without limitation, legal fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions. You will co-operate as fully as reasonably required by Fanatics as the case may be, in defence of any claim. Fanatics reserves the right, at their own expense, to assume the exclusive defence and control of any matter and you shall not in any event settle any matter without the written consent of Fanatics.

Alterations

We may amend this website and our services in any way and at any time with or without notice to you.

Complaints and Comments

If you have any complaints or comments about our website or any of the products supplied to you, please contact Fanatics through the Contact Us section on the website. Alternatively, you can call us Monday-Friday between 8am and 8pm local UK time. UK customers should call 0845 458 2748. Customers from outside the UK should call +44 (0) 845 458 2748.

Miscellaneous

The Terms and Conditions together with our Help Section and Privacy Policy contain the full and complete understanding between Fanatics and you. No advice or information, whether oral or written, obtained by you through or from the website or from any conversations with our staff will operate to vary these terms and conditions.

The Terms and Conditions together with our Help Section and Privacy Policy and all contracts made under them shall ensure for the benefit of any successors and assignees of Fanatics.

Email Service

In situations where Fanatics gives you the option to subscribe to its email service which will update you with news or information which it considers to be of interest to you, your use of the content received through the email service will be subject to these Terms and Conditions.

Limitation of Liability

To the fullest extent permitted by applicable laws, none of the NFL Shop.com or Fanatics nor any of their respective directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if The NFL Shop.com and/or Fanatics have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall Fanatics's total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.

Save as set out in the final paragraph of this section, the aggregate liability of Fanatics (whether in contract or for negligence or breach of statutory duty or otherwise howsoever) to you for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances shall exceed an amount equal to the value of those products and/or services which the customer has received or ought to have received from Fanatics under or in connection with this Website.

Nothing in these Terms and Conditions shall exclude the liability of Fanatics for death or personal injury caused by its negligence, or for fraudulent misrepresentation.

Disclaimer

This website and its contents are provided without any representations or warranties of any kind, either express or implied. Fanatics, the NFL Shop.com disclaim all representations and warranties, including by way of example but not limitation, as to fitness for a particular purpose, to the fullest extent permitted by applicable laws. In addition, Fanatics and the NFL Shop.com do not represent or warrant that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects, including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs arising as a result of the use of this website.

General

Fanatics may assign or sub-licence any of the rights or obligations to the customer under or in connection with these Terms and Conditions, or any of its other obligations to the customer without the customer’s prior written consent.

The use of this website, or the placement or delivery of any order to the customer by Fanatics shall not create a partnership, joint venture or similar relationship between Fanatics or NFL and the customer, and the customer shall not have the power to obligate or bind Fanatics or NFL in any manner whatsoever.

No waiver by either Fanatics of any breach by the customer of any of its obligations under these Terms and Conditions (including the provisions of the Help Section and Privacy Policy) and/or any order shall be valid unless in writing and any such written waiver shall not be deemed to be a waiver of any preceding or succeeding obligations owed by the customer to Fanatics.

Fanatics shall not have waived a breach of any obligations owed by the customer to Fanatics by virtue of any delay in enforcing its rights or by granting any time or allowance. Any waiver of a breach shall not also be a waiver of any later breach.

If any term or provision of these Terms and Conditions (including the provisions of the Help Section and Privacy Policy) and/or any order shall be held to be illegal or unenforceable, in whole or in part, under any enactment or rule of law, such term or provision or part shall to that extent be deemed not to form part of these Terms and Conditions (including the provisions of the Help Section and Privacy Policy) and/or the relevant order but the validity and enforceability of the remainder shall not be affected.

These Terms and Conditions (including the provisions of the Help Section and Privacy Policy) together with the terms of any order placed by the customer constitutes the entire agreement between the customer and Fanatics with regard to its subject matter and supersedes all prior communication, terms, representations (other than those made fraudulently), warranties, stipulation, whether written or oral between the customer and Fanatics.

The Customer acknowledges that NFL is an interested to party to the website and may enforce its rights under these Terms and Conditions (including the provisions of the Help Section and Privacy Policy) and/or any order under the Contracts (Rights of Third Parties Act) 1999.

Save as set out above, a person who is not a party to this Agreement shall have no rights under the Contracts (Rights of Third Parties Act) 1999 to enforce any term of these Terms and Conditions (including the provisions of the Help Section and Privacy Policy) and/or any order.

Governing Law

These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of England and Wales whose courts shall be courts of exclusive competent jurisdiction. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.

We will notify users of any material changes to the Terms and Conditions by publishing a notice of such changes on the home page of this website. Your continued use of this site implies that you accept to be bound by any updated version of the Terms and Conditions.

You may wish to open these terms and conditions in another browser window so you may print them out.

Privacy

We take your privacy very seriously and our goal is to protect your information. We will at all times comply with the requirements of the UK Data Protection Act 1998 to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. In this section you can find out:

  • what personal information we collect
  • how and when it is collected
  • what we use it for now
  • how we will use it in the future
  • details of any third parties to whom we may disclose your personal information.

If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement please contact us on: customer.services@europe.nflshop.com

Consent
As agent for the NFL Shop.com, Fanatics (referred to as Fanatics, we or us in this section) collects all personal information on the NFL Shop.com. By accessing or using the NFL Shop.com (this site), you agree to the terms of this Privacy Statement, as outlined below. If you do not agree to these terms, please do not access or use this site.

Changes to our Privacy Statement
We may change our Privacy Statement occasionally so please check this page from time to time. Any changes to the Privacy Statement will become valid 30 days after it has been posted on the site.

Fanatics will not use your information in a new way without first telling you of any such changes in the proposed use and asking for your consent to such use where required to do so by law.

Why do you need to collect my personal information?
Do you give my personal information to other third parties?
What about third party sites you link to?
Is there any other information you collect about me?
How do I find out what information you have about me?
How do I update my personal information?
How do you protect my personal information?
What is SSL?
What should I do to protect my personal information?
How do I remove my personal information?
How do I unsubscribe from Fanatics emails?
What is your policy for children using the site?
What is a cookie?
How do you use cookies on the NFL Shop.com?
What are the different types of cookie?
Can I disable or enable cookies?
What happens to my information if your business is sold or integrated into another business?
Where can I get more information on your privacy policy?


Why do you need to collect my personal information?

When you place an order with us we collect certain personal information from you, for example, your name, postal address, phone numbers, e-mail addresses and credit/debit card numbers. We use this information to identify you as a customer, to process your order to deliver products, to process payments and to update our records. We also use this information to generally manage your account with us and to provide you with information about our products.

We will also collect personal information from you at other times, such as if you register to receive email updates from us or to enter a competition (even if you do not place an order with us). This will be used to provide you with information about our products.

Sometimes we may ask you for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). These will be used to enhance our service to you. Providing us with this sort of information is entirely voluntary, however we may not be able to process your order if you do not provide us with all the requested information.

Entering a competition
If you enter a competition, information is collected to check the entry. It may also be used to contact you regarding the contest or prize awards. If you have agreed to do so we may also use this personal information to inform you of other products and special offers from Fanatics and/or provide your personal information to other carefully selected companies or organisations in order that they may inform you of their products and services. In order to use your personal information as stated above, we may share that information with affiliates of Fanatics provided that the same are located within the EU.


Do you give my personal information to other third parties?

Where you have consented to our doing so we may share the information you have provided with partners of Fanatics and with the (CLUB) and its affiliates. We may also share this information with other carefully selected companies or organisations in order that they may inform you of their products and services.

In certain circumstances we may share your information with our partner companies and service providers (including the companies we have chosen to handle our order despatch service and our delivery company) who act on our behalf with activities such as

  • fulfilling orders
  • processing payments
  • carrying out promotional services
  • data management

We will only provide these companies with the information which they need to carry out their services and they will not be allowed to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by the UK's Data Protection Act 1998.

You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to

  • conform to any requirements of law
  • comply with any legal process
  • to prevent and detect fraud
  • to protect and defend the rights and property of Fanatics

At all times where we disclose your information for the purposes of fraud prevention it will remain secure.

Sending your data overseas
It may be necessary for us to transfer your information to countries outside the European Union which do not provide the same level of protection as the UK. If we for any reason need to do so, we will make sure that the information is transferred in accordance with this Privacy Statement and the UK's Data Protection Act 1998 and other applicable data protection laws so that your personal data is kept secure.


The NFL Shop.com sometimes contains links to other websites not controlled by us. We are not responsible for the privacy practices, data collected or the content of such other websites. The operators of these linked websites are not under a duty to abide by our Privacy Statement. If there are terms and conditions, other privacy statements or policies appearing on those websites, you should also review them carefully as your use of those sites may be subject to them.


Is there any other information you collect about me?

We may monitor or record your communications with us, for quality control and training purposes. We will at all times comply with the requirements of UK Data Protection Act 1998 to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.


How do I find out what information you have about me?

You have the right to receive a copy of the personal information that is held about you. You may request a copy of this information by contacting the NFL Shop.com or using one of the contact methods below. NFL Shop.com may charge a small fee towards the cost of administering any request you make; the current charge is £10.

By phone
+44 (0) 330 333 0255

Calls to this number are charged at ten pence per minute from a BT landline, calls from mobiles and other networks may vary

By email
customer.services@europe.nflshop.com

By post
NFL Shop.com
Data Protection Officer
PO Box 210
Manchester
England
M24 1YN


How do I update my personal information?

If there is a change to your personal information, for example your address details, you can update this in are a couple of ways:

Via 'your profile'

  1. Click on 'Your Profile' at the top of the page
  2. Enter your username and password
  3. Click on 'Personal Details'
  4. Update your personal details as required
  5. Click the 'Submit' button

Or if you prefer, you can advise us of your updated details via the following methods:

By phone
+44 (0) 330 333 0255

By email
customer.services@europe.nflshop.com

By post
NFL Shop.com
Data Protection Officer
PO Box 210
Manchester
England
M24 1YN


How do you protect my personal information?

Fanatics has a committed Security Policy. We are registered in accordance with United Kingdom Data Protection Legislation and will hold and use your personal data strictly in accordance with UK data protection legislation. Fanatics will retain copies of the information provided when you register on the website, order any products and enter into any competitions on the site. Fanatics implements a number of sophisticated security measures to ensure the safety of any personal information provided.

  • Your information is contained on a secure server database, which is accessible only by a limited number of employees who have authorised access rights to such information.
  • When you are asked to enter any personal details or credit/debit card information you can be assured that the website will be secure. This is easily identifiable by an icon in the bottom of the browser window resembling an unbroken key or a closed lock.
  • All sensitive and credit/debit card information you supply to the NFL Shop.com is transmitted via Secure Socket Layer (SSL) technology. This ensures that the information being sent is secure. Your card number will be encrypted and replaced by a unique transaction reference number (find out more about SSL).
  • Fanatics uses online bank secure servers provided by DataCash and does not hold any customer card details on any Fanatics server at any time.
  • Your personal information is password-protected to prevent unauthorised access to it. Do not divulge your password to anyone.

What is SSL?

Now for the technical bit! SSL is commonly-used for managing the security of message transmission on the Internet through public-and-private key encryption and a digital certificate that establishes your credentials when doing Internet business or other on-line transactions. This certificate is issued by a certification authority, in our case Verisign. To see the certificate for this site click Verisign here http://www.verisign.com.


What should I do to protect my personal information?

Your personal information is password-protected to prevent unauthorised access to it. We recommend that you:

  • create a password that cannot be easily guessed (as a guide a mixture of 6-8 letters and numbers is best)
  • do not divulge your password to anyone
  • change your password from time to time

How do I remove my personal information?

If you wish to remove your personal information from this site then please email customer.services@europe.nflshop.com or alternatively, you can write to us at:

Data Protection Officer
PO Box 210
Manchester
England
M24 1YN


How do I unsubscribe from NFL Shop.com emails?

If you have registered to receive email updates from us, and you no longer wish to receive these, you can remove your email address from our list by using the unsubscribe link which is included on all email updates.


What is your policy for children using the site?

We understand that many children will visit the NFL Shop.com but encourages all persons under 13 to talk with their parents or legal guardian before submitting any information to this website or indeed any other website. However, Fanatics believes that ultimately it is the responsibility of parents or legal guardians to supervise children when online and recommends that parental control tools be put in place.

No information collected from anyone under the age of 18 will be used for any marketing or promotional purposes whatever as is stated when you register for competitions or promotions. Although anyone under the age of 13 is able to participate in competitions and promotions, notification of a win or prize will be sent directly to the parent or legal guardian identified in the initial registration process. Any publication of a competition winner's personal details for visitors under 18 will require parental or legal guardian consent during registration.


A cookie is a piece of information that a website transfers to a special cookie file in your browser on your computer. It allows us to recognize your computer (but not specifically who is using it) upon entering our site. A cookie will typically contain the name of the site from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. The cookie cannot be read by a website other than the one that sent the cookie.

When you visit the NFL Shop.com, you can surf the site anonymously and access important information without revealing your identity. However, in order to provide better service, we may use "cookies" to track your visit.


How do you use cookies on the NFL Shop.com?

On the NFL Shop.com, we use cookies in the following ways:

  • to allow you to carry information across pages of this Site and avoid having to re-enter information
  • to allow you to access stored information
  • to apply discounts dependant on your point of entry into this Site
  • to allow you to maintain a shopping basket
  • to help us recognise you as a unique visitor (just a number) when you return to this Site and to allow us to tailor content to match your preferences. This also prevents you from having to log in every visit.

What are the different types of cookie?

There are two main types of cookies:

1. Session Cookies:

  • are temporary cookies
  • remain in the cookie file of your browser until you leave the site
  • allow you to carry information across pages of our site and avoid having to re-enter information
  • allow you to access stored information within the registration process
  • allow you to apply discounts dependant on where and how you entered the site
  • cannot be read by a website other than the one that sent the cookie

2. Persistent Cookies:

  • remain in the cookie file of your browser for much longer (how long will depend on the lifetime of the specific cookie)
  • allow you to maintain a shopping basket (if you leave the site and come back later, items in your basket will still be there)
  • help us recognise you as a unique visitor (just a number) when you return to our website
  • allow us to tailor content to match your preferences. This also prevents you from having to Log In every visit.
  • cannot be read by a website other than the one that sent the cookie

In addition to this, we use web analytics services provided by Google, Inc ("Google") and our partner Adobe Systems Inc ("Site Catalyst"). Google and Site Catalyst use cookies, to help analyse how visitors use our website. Google and Site Catalyst will use this information for the purpose of seeing how our customers like to use our websites and which pages or special functions they prefer). This helps us to continually improve our service.


United Direct cookies and those of our third party partners will never be used to collect any personal data. This includes your address, telephone number, email address, credit card information or any other payment details.


Can I disable or enable cookies?

You have the ability to accept or decline cookies by modifying the settings in your browser. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one. More information about cookies can be found at www.allaboutcookies.org.

Below is a detailed list of the cookies that we use on this website, including those cookies that are essential for the website to operate.

Strictly Necessary Cookies
Cookie Name Purpose and Further Information
“Language”

Records user’s language preference by storing last selected language

“Currency” Records user’s currency preference by storing last selected currency
“Network" When visited via a link from an affiliate network that passes in the “network” parameter, we record this value for 30 days so that we can attribute any sales for that customer to the relevant affiliate
“BasketId” Allows us to persist user basket’s to the database between visits so that when they come back their items are still in the basket
“Firstname” This cookie is used to pre-fill forms and things like personalised shirt previews
“Lastname” This cookie is used to pre-fill forms and things like personalised shirt previews
Functionality Cookies
Cookie Name Purpose and Further Information
ASP.NET_SessionId An essential cookie that allows the website to function
Performance Cookies
Third Party Purpose and Further Information
Site Confidence These cookies are used sitewide during your visit session. No information about yourself or your computer is recorded using these cookies - they are only used to to monitor web site performance
Adobe Site Catalyst These cookies monitor the traffic volumes to the website to allow us to understand how the website is working and fix any problems. This ensures that the website is fully functional and optimised to create the best possible user experience, no personal data is collected
Google Adwords (PPC) These cookies are used to establish if you came to the site via a Google Pay Per Click Link. Any sale will be attributed to Google PPC campaign. No personal data is collected
Lyris Click Tracks This cookie is used for web analytics and email analytics. This data is used to improve site and email experiences – no personal data is collected
Amazon Checkout This is a session only cookie and is used to facilitate processing payment via Amazon Checkout. We do not store any credit/debit card information.
Affiliate Window/Trade Doubler/Shopping.com/Shopzilla These cookies are used to identify which partner has referred a user when they have arrived on the website via a link from another site. This cookie is placed by the partner site prior to arriving on the website. This enables us to identify referral customers and remunerate partners and is vital to the functioning of the affiliate referral program.
Maxymiser United Direct use Maxymiser to test and optimise new web content. These are cookies that are used to analyse a user's actions and behaviours on our website through conversion optimisation solutions so we can understand how you are using the website. Cookies are set when you visit a page that we're testing. When you return, the cookie is read to ensure the most relevant content is displayed.
Paypal This is a session only cookie and is used to facilitate processing payment via Payapl. We do not store any credit/debit card information.

What happens to my information if your business is sold or integrated into another business?

If our business is sold or integrated with another business, your personal information may be disclosed to our advisors and any prospective purchaser's advisers on the understanding that they will keep it confidential. It will also be passed to any new owners of the business and used by them and other companies in their group in the same way as set out in this Privacy Statement.


Where can I get more information on your privacy policy?

If you would like any further information or have any comments about our Privacy Policy, please contact our Data Protection Officer by any of the methods shown below.

By phone
+44 (0) 330 333 0255

By email
customer.services@europe.nflshop.com

By post
NFL Shop.com
Attn: Data Protection
Greengate
Manchester
England
M24 1FD

Related Topics

Your Profile
Security
Contact Information

Contact Us

The NFL Shop is operated under licence by Fanatics.

This page gives details of how you can contact us - please use whichever method is most convenient.


Telephone Orders

If you prefer, you can place your order by telephone.

Call us on the number below - please have your payment details ready.

Our representatives are currently available between 8am - 8pm Monday to Friday, 9am - 4pm Saturday and Sunday except as follows: -

Bank and other Public Holidays in England 10am – 4pm



1. +44 (0) 330 333 0255


Contacting Us by Telephone

Our representatives are currently available between 8am - 8pm Monday to Friday, 9am - 4pm Saturday and Sunday except as follows: -


Christmas Eve - 9am - 4pm

Christmas Day - Closed

Boxing Day – Closed

Tuesday 27th December – 10am-4pm

New Year’s Eve – 9am – 4pm

New Year’s day – Closed

Bank and other Public Holidays in England 10am – 4pm



+44 (0) 330 333 0255


Contacting Us by Email

We will endeavour to reply to your e-mail within 24 hours of you writing to us. Email enquiries regarding your orders, or products to customer.services@europe.nflshop.com


Contacting Us by Post

You can of course write to us at any time using the address below:


NFL Shop

c/o Fanatics

Greengate

Manchester

England

M24 1FD

There was a problem
There was a problem contacting the server, please refresh the page to try again.